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ITILŪ Continual Service Improvement - PDF

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £85.00 (£102.00 inc. VAT)
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For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Key features

  • A practical, step-by-step approach to continually improving the quality of IT services that covers monitoring, measurement, analysis, reporting and implementing corrective actions

  • Guidance on assessing the health and capability of an organisation's IT service management to ensure it meets current and future business needs

  • Demonstrates how continual service improvement can deliver significant business benefits, including improved service quality and increased cost-effectiveness

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 246 pages ISBN 9780113313143
Size 6.73Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 23 Aug 2011
Availability Available Immediately Availability help (opens in new window)
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