ITILŪ Continual Service Improvement - PDF
- Cabinet Office
- TSO (The Stationery Office)
For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.
A practical, step-by-step approach to continually improving the quality of IT services that covers monitoring, measurement, analysis, reporting and implementing corrective actions
Guidance on assessing the health and capability of an organisation's IT service management to ensure it meets current and future business needs
Demonstrates how continual service improvement can deliver significant business benefits, including improved service quality and increased cost-effectiveness
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Continual Service Improvement is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Continual Service Improvement should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Service Operation.
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> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||6.73Mb||Price||£85.00 (£102.00 inc. VAT)|
|Format||Downloadable PDF||Published||23 Aug 2011|