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ITILŪ Service Design - PDF

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £85.00 (£102.00 inc. VAT)
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Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.

Key features

  • A well-defined, best-practice approach to IT service design that covers the principles, methods, practices and tools required to create effective, measureable and scalable services

  • Demonstrates how implementing service design can deliver significant business benefits, including reduced costs, improved quality and consistency of service and greater customer satisfaction

  • Provides working templates and examples of how the IT service design principles can be applied

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 442 pages ISBN 9780113313112
Size 14.6Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 23 Aug 2011
Availability Available Immediately Availability help (opens in new window)
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