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Introduction to the ITIL® Service Lifecycle

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)

'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:

  • Introduces the basic concepts of the ITIL service lifecycle, and its benefits

  • Provides a summary of each of the five stages of the lifecycle

  • Includes references to the five core publications, providing an essential companion to them

Also available in ePub eBook format from all major eSellers. A full list of Best Management Practice eSellers is available on our help pages.

Related resources:

> ITIL 2011 Edition Publication Reviews (opens in new window)

> ITIL Update FAQs - October 2011 (PDF - 677Kb)

> ITIL Recommended Reading Diagram (PDF - 66.5Kb)

Extent TBC ISBN 9780113313099
Size 216 x 216mm Price £30.00
Format Paperback Published 30 Dec 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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