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ITILŽ Continual Service Improvement - Book

Cabinet Office
TSO (The Stationery Office)
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Browse inside 9780113313082: ITILŽ Continual Service Improvement - Book

For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Key features

  • A practical, step-by-step approach to continually improving the quality of IT services that covers monitoring, measurement, analysis, reporting and implementing corrective actions

  • Guidance on assessing the health and capability of an organisation's IT service management to ensure it meets current and future business needs

  • Demonstrates how continual service improvement can deliver significant business benefits, including improved service quality and increased cost-effectiveness

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 260 pages ISBN 9780113313082
Size 215 x 280mm Price £85.00
Format Paperback Published 29 Jul 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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