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Continual Service Improvement (Chinese Translation) Book

2nd impression

Author:
Office of Government Commerce (OGC)
Publisher:
TSO (The Stationery Office)

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Business and technology drivers for improvement

  • Justification

  • Business, financial and organisational improvements

  • Methods, practices and tools

  • Measurement and control

  • Companion best practices.

ITIL Version 3 Lifecycle Process Model

Download Continual Service Improvement Publication Review in English.

Download Continual Service Improvement Contents and Introduction in English - PDF (170KB)

Download Continual Service Improvement 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

Review this publication.

Extent 200 pages ISBN 9780113312351
Size 215 x 280mm Price £85.00
Format Paperback Published 23 Jun 2010
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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