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Service Strategy (Chinese Translation) Book

2nd impression

Author:
Office of Government Commerce (OGC)
Publisher:
Stationery Office

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service Management strategy and value planning.

  • Linking IT service strategy to business needs.

  • Planning and implementing service strategy.

ITIL Version 3 Lifecycle Process Model

Download 'Service Strategy' Contents and Introduction in English - PDF (234KB)

Download 'Service Strategy' Publication Review in English.

Download 'Service Strategy' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

Review this publication.

Extent 244 pages ISBN 9780113312313
Size 215 x 280mm Price £85.00
Format Paperback Published 23 Jun 2010
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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