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Passing your ITIL® Foundation Exam – 2nd Edition

Study Aid from the Official Publisher of ITIL

Author:
Office of Government Commerce (OGC)
Publisher:
TSO (The Stationery Office)

This publication, 'Passing your ITIL® Foundation Exam – 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus.

This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.

Key features:

  • Covers the Foundation exam and exam preparation.

  • Contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario.

  • The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.

  • Contains questions at the end of each chapter to reinforce learning.

  • The structure of the book complements the structure of the exam syllabus.

  • Contains a Mock Exam with an Answer Key with rationale to help the candidate to pass the ITIL Foundation Exam.

  • A suitable study tool for the ITIL Version 2 to ITIL Version 3 bridging exam.

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent 188 pages ISBN 9780113312061
Size 216 x 216mm Price £20.00
Format Paperback Published 30 Sep 2009
Availability Out of Print: but may be available to order Availability help (opens in new window) Delivery Delivery options and charges
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