Key Element Guide Service Design
1st impression – Single Copy
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
'Key Element Guide Service Design' is a handy reference guide to the core Service Design publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements and practice of Service Design as well as discussing the five aspects of design, the service design process elements, and how to define service level requirements.
Resource to use prior to starting an Intermediate Lifecycle Course
Discusses key terms and fundamental concepts used in ITIL
Provides guidance on other ITIL publications and links to external practice, frameworks and standards
Produced in conjunction with itSMF
This publication is also available as a pack of ten and is in the Key Element Guide Suite which contains one copy of each of the Key Element Guides (available below).
> 'Key Element Guide Service Design' Contents and Introduction (PDF - 165Kb)
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)
|Size||140 x 108mm||Price||£8.50|
|Format||Paperback||Published||31 Mar 2008|
|Availability||Out of Print: but may be available to order||Delivery||Delivery options and charges|