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Building an ITIL-based Service Management Department

Malcom Fry
TSO (The Stationery Office)

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.

Key features:

  • Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.

  • Embraces and encompasses both ITIL Version 2 and ITIL Version 3.

Related resources:

> 'Building an ITIL-based Service Management Department' Contents and Introduction (PDF - 2,362Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent 120 pages ISBN 9780113310968
Size 216 x 216mm Price £32.00
Format Paperback Published 30 Jun 2008
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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Related titles:

Building an ITIL-based Service Management Department PDF

  • Published: 14 Jul 2009
  • ISBN: 9780113312054
  • Price: £32.00
    (£38.40 inc. VAT)

ITIL Lifecycle Publication Suite

Service Strategy Book

Service Design Book

Service Transition Book

Service Operation

Continual Service Improvement

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