Service Strategy Book
- Office of Government Commerce (OGC)
ITIL 2011 Editions have published! To find out more click here
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Service Management strategy and value planning.
Linking IT service strategy to business needs.
Planning and implementing service strategy.
> Service Strategy Contents and Introduction - PDF (234KB)
> Service Strategy 1st Impression Amendments - PDF (84KB)
> Service Strategy Publication Review (opens in a new window)
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> ITIL Version 3 Lifecycle Process Model (opens in a new window)
> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)
|Size||215 x 280mm||Price||£85.00|
|Format||Paperback||Published||03 Sep 2007|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|