Service support CD-ROM + PDF pack

IT infrastructure library

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Corporate Author:

OGC - Office of Government Commerce

Publisher:

TSO (The Stationery Office)

This title describes the processes of the IT Infrastructure Library (ITIL) as they apply to best practice for the support and delivery of IT services. ITIL is the most widely accepted approach to IT service management in the world and is becoming a de facto standard used by some of the world's leading businesses. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. The ethos behind the development of ITIL is the recognition that organisations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services - quality that is matched to business needs and user requirements as they emerge. IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. ITIL processes are intended to be implemented so that they underpin but do not dictate the business processes of an organisation. IT service providers will be striving to improve the quality of the service, but at the same time they will be trying to reduce the costs.

Extent	N/A	ISBN	9780113309924
Size	N/A	Price	£184.00 (£220.80 inc. VAT)
Format	pack	Published	07 Sep 2005
Availability	Out of Print: but may be available to order	Delivery	Delivery options and charges