ITIL® Service Strategy - Online Subscription

Individual User

Author:: Cabinet Office

Price: £75.00 (£90.00 inc. VAT)

ITIL® Service Strategy - Online Subscription - Front

As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.

Key features

? A practical, step-by-step approach to IT service strategy that covers key principles, recommended processes and activities, potential challenges and risks and critical success factors
? Provides a standard, professional approach to service strategy that can improve customer satisfaction, reduce costs, improve efficiencies and help service providers to identify business opportunities
? Demonstrates how service providers can prove their value to organizations by directly linking their activities to positive business outcomes
? Gives service providers the tools to organize themselves more efficiently and effectively, as well as the skills to respond quickly to market changes in order to ensure a competitive advantage
? Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

More information

ITIL Service Strategy is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.

To deliver the best possible IT service management strategy, the recommendation is that ITIL Service Strategy should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.

Other formats

ITIL Service Strategy 2011 - Book

ITIL Service Strategy 2011 - PDF

ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost. For further details about the 2011 edition, click here. If you have any queries please contact digital@tso.co.uk.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email digital@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.