Difficult Forms: How Government Departments Interact with Citizens

HCP 255, Sixth report of session 2003-04

Author:

House of Commons Committee of Public Accounts

Publisher:

TSO (The Stationery Office)

Price: £10.00

Forms are one of the most frequent ways a citizen interacts with government departments. If a form is badly designed it is likely to lead to errors and increased processing costs. Also the public is less inclined to believe that progress is being made to a more responsive and accessible service.

Based on an NAO report (HC 1145 2002-03 ISBN 0102923604), the Committee took evidence from the Inland Revenue, DES, DWP and Passport Service on the three main issues of: designing user friendly forms; improved administrative efficiency; progress to providing online services. There are 12 main recommendations.

Extent	23 pages	ISBN	9780215017536
Size	A4	Price	£10.00
Format	Paperback	Published	29 Jun 2004
Availability	Colour copy: 3 - 5 days	Delivery	Delivery options and charges