The Introduction to the ITIL Service Lifecycle Book
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.
Gives an overview of the guidance specific to each stage of the lifecycle.
Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.
2nd Edition amends:
Title – the word “official” has been removed
Cover – logos on the front cover have been changed
Content – remains the same as the 1st edition (ISBN 9780113310616).
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb) 9780113311316
|Size||216 x 216mm||Price||£30.00|
|Format||Paperback||Published||12 May 2010|
|Availability||Out of Print: but may be available to order||Delivery||Delivery options and charges|