The Introduction to the ITIL Service Lifecycle Book

2nd edition

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £30.00

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key features:

• The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.

• Gives an overview of the guidance specific to each stage of the lifecycle.

• Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

2nd Edition amends:

• Title – the word “official” has been removed

• Cover – logos on the front cover have been changed

• Content – remains the same as the 1st edition (ISBN 9780113310616).

Related resources:

> 'The Introduction to the ITIL Service Lifecycle' Contents and Introduction (PDF - 144Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb) 9780113311316

Extent	238 pages	ISBN	9780113311316
Size	216 x 216mm	Price	£30.00
Format	Paperback	Published	12 May 2010
Availability	Out of Print: but may be available to order	Delivery	Delivery options and charges