Service Design PDF

2nd impression

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Service design objectives and elements
Selecting the service design model
Cost models
Benefit/risk analysis
Implementing service design
Measurement and control

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Related resources:

> 'Service Design' Contents and Introduction - PDF (128Kb)

> 'Service Design' Publication Review

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> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

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Extent	334 pages	ISBN	9780113310548
Size	5.35Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	05 Jun 2007
Availability	Available Immediately