'Managing Benefits' is a new publication from APMG-International which provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change through portfolios of programmes and projects....more

• Published: 07 May 2013
• ISBN: 9780117081802
• £50.00 (£60.00 inc. VAT)

This Study Guide is a handy reference aid suitable for the P3O Qualification scheme. The aid covers the Foundation/Practitioner qualification(s). Its purpose is to provide supporting information to candidates to help them take the P3O qualification. ...more

• Published: 30 Apr 2013
• ISBN: 9780113313983
• £20.00

This downloadable PDF provides a high-level overview of ITIL processes and functions for those new to ITIL, or interested in the service lifecycle....more

• Published: 30 Apr 2013
• ISBN: 9780113313945
• £2.08 (£2.50 inc. VAT)

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. ...more

• Published: 30 Apr 2013
• ISBN: 9780113313914
• £35.00

The Committee report 'Budget 2013 (HC 1063)' contains 46 conclusions and recommendations for the Government and focuses on the subjects of: macroeconomy, the public finances, monetary policy, taxation...more

• Published: 22 Apr 2013
• ISBN: 9780215057006
• £22.00

So far only one former HBOS director, Peter Cummings, has been penalised following the collapse of HBOS and its emergency takeover by Lloyds Bank. The report ''An Accident Waiting to Happen': the Failure of HBOS (HL 144, HC 705)' concludes ...more

• Published: 05 Apr 2013
• ISBN: 9780108550621
• £14.50

The book 'The ISM Method: Past, Present and Future of IT Service Management' describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. ...more

• Published: 06 Feb 2013
• ISBN: 9780117081819
• £35.00 (£42.00 inc. VAT)

'Planning for Economic Infrastructure (HC 595)' reports that large-scale infrastructure projects in sectors such as energy, rail, roads, water, waste, flood defences and digital communications, pose significant challenges; with limited funds available, the Government is ...more

• Published: 16 Jan 2013
• ISBN: 9780102980486
• £16.00

The guidance describes how benefits management addresses the challenges faced by senior managers and decision makers in any organisation - challenges magnified by tough economic conditions and the need to deliver greater value for money, whilst responding to increased expectations of more customer-focused services. ...more

• Published: 27 Dec 2012
• ISBN: 9780117081635
• £5.00

'First Report (HL 98, HC 843)' contains the Commission's consideration of the Government's draft Financial Services (Banking Reform) Bill and associated proposals, which give effect to the recommendations of the Independent ...more

• Published: 21 Dec 2012
• ISBN: 9780108494437
• £17.50

CookSafe is a guidance to help the catering sector comply with the HACCP (Hazard Analysis and Critical Control Point) requirements of food safety legislation. Its development drew upon expertise from the catering sector, Local Authorities and the Scottish Food Advisory Committee. ...more

• Published: 06 Dec 2012
• ISBN: 9780117081499
• £32.00

The book 'The ISM Method: Past, Present and Future of IT Service Management' describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. ...more

• Published: 29 Nov 2012
• ISBN: 9780117081062
• £35.00