ITIL Continual Service Improvement - Book
- Cabinet Office
- TSO (The Stationery Office)
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement.
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.
Terminology has been clarified and made consistent across the publications and the ITIL glossary.
Summary of Updates from the Author
The seven-step improvement process - and its relationship with the Deming 'Plan-Do-Check-Act' cycle and knowledge management - has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization.
Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages.
Also available in ePub eBook format from all major eSellers. A full list of Best Management Practice eSellers is available on our help pages.
> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||215 x 280mm||Price||£85.00|
|Format||Paperback||Published||29 Jul 2011|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|
Find similar publications here:
You may close this window once you are finished with it.