Quality & Sampling
In today's marketplace businesses must continually strive to provide the highest quality service and to improve upon their existing processes as customer expectation grows.
Quality management is an ongoing process, which can, if committed to correctly, help an organisation secure its future. Quality management systems (QMS) such as ISO 9001, or processes of conformity assessment, ensure every individual within an organisation is aware of what they can do to enhance the process of continual improvement.
You can find Standards relating to the following topics by using the quick and advanced search features above:
- Conformity assessment
- Customer services
- Design management
- Integrated management systems
- Knowledge management
- Project management
- Quality management
- Sampling
- Statistical process control
- Supply chain management & risk.
Key Publications:
The ISO 9000 Standards Collection. Quality Management Systems
- Published: 04 Aug 2010
- ISBN: 9780580710230
- Price: £332.00
BS 6079-1:2010 Project Management. Principles and Guidelines for the Management of Projects
- Published: 30 Sep 2010
- ISBN: 9780580599965
- Price: £210.00
BS 5760-18:2010 Reliability of Systems, Equipment and Components. Guide to the Demonstration of Dependability Requirements. The Dependability Case
- Published: 31 May 2010
- ISBN: 9780580586248
- Price: £184.00
BS EN 60300-3-15:2009 Dependability Management. Application Guide. Engineering of System Dependability
- Published: 31 Jul 2010
- ISBN: 9780580563133
- Price: £196.00
BS EN ISO 9001:2008 Quality Management Systems. Requirements
- Published: 30 Nov 2008
- ISBN: 9780580687389
- Price: £100.00
BS ISO 10003:2007 Quality Management. Customer Satisfaction. Guidelines for Dispute Resolution External to Organizations
- Published: 29 Feb 2008
- ISBN: 9780580530227
- Price: £184.00
BS ISO 10001:2007 Quality Management. Customer Satisfaction. Guidelines for Codes of Conduct for Organizations
- Published: 29 Feb 2008
- ISBN: 9780580541551
- Price: £140.00
BS 8477:2007 Code of Practice for Customer Service
- Published: 30 Apr 2007
- ISBN: 9780580505393
- Price: £100.00
Supporting Quality Management Books:
Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition)
- Published: 29 Jul 2009
- ISBN: 9780580676567
- Price: £45.00
Creating a Process-based Management System for ISO 9001: 2008 and Beyond (Second Edition)
- Published: 29 Jul 2009
- ISBN: 9780580676574
- Price: £45.00
Process Management Auditing for ISO 9001:2008 (Second Edition)
- Published: 29 Jul 2009
- ISBN: 9780580676581
- Price: £45.00
Quality Service, Competitive Business. Setting the Standard in Customer Service
- Published: 14 Apr 2010
- ISBN: 9780580685156
- Price: £30.00
Out Now
BS EN ISO 9004:2009 Managing for the Sustained Success of an Organization. A Quality Management Approach
- Published: 03 Nov 2009
- ISBN: 9780580555237
- Price: £196.00
Show all Subjects & Categories