ITIL® Service Operation - Online Subscription
- Cabinet Office
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.
Describes the processes, functions, organization and tools required to deliver and support IT services, with guidance on service management processes, technology and people management
Demonstrates how effective service operation can deliver significant business benefits, including reduced costs and improved efficiency
Enables IT service improvements through guidance on monitoring performance, assessing metrics and gathering operational data
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Service Operation is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Service Operation should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Cross-linking between chapters
Pop-up glossary of terms.
ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost. For further details about the 2011 edition, click here. If you have any queries please contact email@example.com.
Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.
> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
> Download 'Service Operation' Contents and Introduction - PDF (234Kb)
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