Service Strategy Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

LAG

Price: £85.00

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A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.

• Linking IT service strategy to business needs.

• Planning and implementing service strategy.

Related resources:

> Service Strategy Contents and Introduction - PDF (234KB)

> Service Strategy 1st Impression Amendments - PDF (84KB)

> Service Strategy Publication Review (opens in a new window)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model (opens in a new window)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

Extent	264 pages	ISBN	9780113310456
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	03 Sep 2007
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges