ITIL V3 Foundation Handbook (Arabic Translation)

Pocketbook from the Official Publisher of ITIL – Pack of 10

Author:

Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge

Publisher:

TSO (The Stationery Office)

Price: £145.00

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This reference revision guide has been translated into Arabic and is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

The 'ITIL V3 Foundation Handbook (Arabic Translation): Pocketbook from the Official Publisher of ITIL' provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Key features:

• Translated into Arabic and quality assured by itSMF Gulf.

• Provides a concise summary of ITIL V3

• Follows the 2009 ITIL V3 Foundation syllabus

• Contains a glossary of syllabus definitions.

"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark.

Related resources:

> Read this page in Arabic - Word Document (421KB)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	Pack of 10	ISBN	9780113312450
Size	108 x 140mm	Price	£145.00
Format	Paperback	Published	27 May 2010
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges