Service Transition (French Translation) PDF

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organizational and cultural change;

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices

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Extent	261 pages	ISBN	9780113311606
Size	8,646 KB	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	15 Oct 2009
Availability	Available Immediately