Skip to content

Visit tso.co.uk

Quick Search

Search by:

ITILŪ Service Strategy - Book

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £85.00
Add to Basket

Browse inside 9780113313044: ITILŪ Service Strategy - Book

As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.

Key features

  • A practical, step-by-step approach to IT service strategy that covers key principles, recommended processes and activities, potential callenges and risks and critical success factors

  • Provides a standard, professional approach to service strategy that can improve customer satisfaction, reduce costs, improve efficiencies and help service providers to identify business opportunities

  • Demonstrates how service providers can prove their value to organizations by directly linking their activities to positive business outcomes

  • Gives service providers the tools to organize themselves more efficiently and effectively, as well as the skills to respond quickly to market changes in order to ensure a competitive advantage

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 469 pages ISBN 9780113313044
Size 215 x 280mm Price £85.00
Format Paperback Published 29 Jul 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share
Save
Add to Basket

If you're interested in this, you might also be interested in...

ITIL Service Strategy PDF 2011 Edition

  • Published: 23 Aug 2011
  • ISBN: 9780113313105
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

ITIL Service Strategy Online Subscription 2011 Edition

  • Sub. No.: 7003147
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Suite 2011 Edition

Save
Add to Basket

ITIL Publication Suite 2011 Edition - Books

Save
Add to Basket
Secure Site by Verisign - click to verify