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ITILŪ Lifecycle Publication Suite - PDFs

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £299.00 (£358.80 inc. VAT)
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ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

Key features

  • ITIL Service Strategy - the introduction, and heart, of the service lifecycle, providing a step-by-step approach to creating a sound IT service strategy

  • ITIL Service Design - turning your service strategy into a plan, this publication gives you the knowledge and skills needed to design effective IT service solutions

  • ITIL Service Transition - best-practice guidance on bringing your service design into the live environment with minimal disruption to operations, customers, users and the business

  • ITIL Service Operation - this publication covers the critical aspect of efficiently and effectively delivering IT services on a day-to-day basis

  • ITIL Continual Service Improvement - an integral part of every stage of the service lifecycle, this identifies and introduces a cycle of service management improvements that can deliver real business benefits.

Extent 1,959 pages ISBN 9780113313242
Size 70.63Mb Price £299.00 (£358.80 inc. VAT)
Format Downloadable PDFs Format help (opens in new window) Published 23 Aug 2011
Availability Available Immediately Availability help (opens in new window)
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