ITILŪ Continual Service Improvement - Book

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £85.00

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For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Key features

• A practical, step-by-step approach to continually improving the quality of IT services that covers monitoring, measurement, analysis, reporting and implementing corrective actions

• Guidance on assessing the health and capability of an organisation's IT service management to ensure it meets current and future business needs

• Demonstrates how continual service improvement can deliver significant business benefits, including improved service quality and increased cost-effectiveness

• Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent	260 pages	ISBN	9780113313082
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	29 Jul 2011
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges