ITIL® Service Strategy - Book

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £85.00

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As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.

Key features

• A practical, step-by-step approach to IT service strategy that covers key principles, recommended processes and activities, potential callenges and risks and critical success factors

• Provides a standard, professional approach to service strategy that can improve customer satisfaction, reduce costs, improve efficiencies and help service providers to identify business opportunities

• Demonstrates how service providers can prove their value to organizations by directly linking their activities to positive business outcomes

• Gives service providers the tools to organize themselves more efficiently and effectively, as well as the skills to respond quickly to market changes in order to ensure a competitive advantage

• Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent	469 pages	ISBN	9780113313044
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	29 Jul 2011
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges