ITIL® Continual Service Improvement - Online Subscription
- Cabinet Office
For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.
A practical, step-by-step approach to continually improving the quality of IT services that covers monitoring, measurement, analysis, reporting and implementing corrective actions
Guidance on assessing the health and capability of an organisation's IT service management to ensure it meets current and future business needs
Demonstrates how continual service improvement can deliver significant business benefits, including improved service quality and increased cost-effectiveness
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Continual Service Improvement is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Continual Service Improvement should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Service Operation.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Cross-linking between chapters
Pop-up glossary of terms.
ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 30 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost. For further details about the 2011 edition, click here. If you have any queries please contact firstname.lastname@example.org.
Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.
> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
> Download Continual Service Improvement Contents and Introduction - PDF (311KB)
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