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Service Management – ITIL® 2011 Edition Publications

Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

For details of this ITIL 2011 Edition read our FAQs.

> ITIL Update FAQs - Summer 2011 (PDF - 496Kb)

The Official ITIL 2011 Edition Portfolio includes:

Core Cabinet Office Material 2011 Edition

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement
• ITIL Lifecycle Publication Suite
• ITIL Lifecycle Publication Suite - German Translation
• ITIL Lifecycle Publication Suite - Japanese Translation

Cabinet Office Derived Products

• The Introduction to the ITIL Service Lifecycle
• Passing your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
• Key Element Guides

TSO Derived Products

• ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL

More information on ITIL Versions:

ITIL 2007 Edition Publications

Core Cabinet Office Material 2011 Edition

ITIL Service Design

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.

ITIL Service Transition
Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.

ITIL Service Operation
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

ITIL Continual Service Improvement

For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

ITIL Lifecycle Publication Suite
ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .

Cabinet Office Practice Derived Products

Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

TSO Derived Products

ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

OGC (former owner of Best Management Practice) and its functions have moved into the Cabinet Office, part of HM Government - www.cabinetoffice.gov.uk.

Material produced since the move has revised copyright and trademark statements reflecting Cabinet Office ownership.

Best Management Practice guidance that existed at the time of the move will continue to reference OGC until it is updated. Over time, all Best Management Practice guidance will be updated and will then fully reflect Cabinet Office ownership, therefore using the updated statements and references where applicable.

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