Operational Support and Analysis ITIL V3 Intermediate Capability Handbook
- Alison Cartlidge, Janaki Chakravarthy, Colin Rudd, John A Sowerby
- TSO (The Stationery Office)
This guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.
Authored and quality assured by itSMF UK
Endorsed by the APM Group
Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.
Covers the following processes and functions and how they contribute to the Lifecycle:
IT Operations Management
This publication is also available to purchase in a Pack of 10, see below.
|Size||108 x 140mm||Price||£9.95|
|Format||Paperback||Published||04 Nov 2009|
|Availability||In Stock: 1 - 2 days||Delivery||Delivery options and charges|