Key Element Guide ITIL Service Operation PDF

Aligned to the 2011 Editions

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £9.95 (£11.94 inc. VAT)

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The 'Key Element Guide Service Operation PDF' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:

• Written by authors of the main core guidance titles

• Provides a handy overview of the five core titles

• Each KEG shares the same structure

• Quality assured and endorsed by itSMF International.

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Downloadable PDF: searchable with a bookmarking function.

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Extent	107 pages	ISBN	9780113313747
Size	1.8Mb	Price	£9.95 (£11.94 inc. VAT)
Format	Downloadable PDF	Published	20 Aug 2012
Availability	Available Immediately