ITIL® Service Operation - Book

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £85.00

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Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

Key features

• Describes the processes, functions, organization and tools required to deliver and support IT services, with guidance on service management processes, technology and people management

• Demonstrates how effective service operation can deliver significant business benefits, including reduced costs and improved efficiency

• Enables IT service improvements through guidance on monitoring performance, assessing metrics and gathering operational data

• Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent	384 pages	ISBN	9780113313075
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	29 Jul 2011
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges