ITILŪ Planning to Implement Service Management PDF

Handbook from the Official Publisher of ITIL

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £75.00 (£90.00 inc. VAT)

This handbook provides advice and guidance to organisations considering implementing service management.

Key features:

• A six-step process to planning service management implementation

• Relationships, roles, organisation and structure

• Enablers and blockers to successful service management.

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function.

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Extent	334 pages	ISBN	9780113312610
Size	11.4Mb	Price	£75.00 (£90.00 inc. VAT)
Format	Downloadable PDF	Published	31 Mar 2011
Availability	Available Immediately