ITILŪ Planning to Implement Service Management PDF
Handbook from the Official Publisher of ITIL
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
This handbook provides advice and guidance to organisations considering implementing service management.
A six-step process to planning service management implementation
Relationships, roles, organisation and structure
Enablers and blockers to successful service management.
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|Size||11.4Mb||Price||£65.00 (£78.00 inc. VAT)|
|Format||Downloadable PDF||Published||31 Mar 2011|