Key Element Guide Service Operation

1st impression – Single Copy

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £8.50

'Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key features:

• Resource to use prior to starting an Intermediate Lifecycle Course

• Discusses key terms and fundamental concepts used in ITIL

• Provides guidance on other ITIL publications and links to external practice, frameworks and standards

• Produced in conjunction with itSMF

• This publication is also available as a pack of ten and is in the Key Element Guide Suite which contains one copy of each of the Key Element Guides (available below).

Related resources:

> 'Key Element Guide Service Operation Improvement' Contents and Introduction (PDF - 161Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

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Extent	64 pages	ISBN	9780113311187
Size	140 x 108mm	Price	£8.50
Format	Paperback	Published	31 Mar 2008
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges