The Introduction to the ITIL® Service Lifecycle Online Subscription

Individual User

Author:

Cabinet Office

Price: £25.00 (£30.00 inc. VAT)

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This publication introduces IT service management and ITIL. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization's management, processes, knowledge and people. They represent a service organization's capacity, competency and confidence for action in service provisioning.

Key features:

• This publication provides a summary of each stage of the service lifecycle and the best practices described in the corresponding core ITIL publication.

• This publication will help you to fully appreciate and understand the overall lifecycle of services and of IT service management.

• This publication gives a clear understanding of the basic concepts of the ITIL service lifecycle and how the core practice publications can be useful to you.

• This publication will help you to further examine particular areas within any of the core guidance publications that offer detailed practice information in areas that support your day-to-day service management role.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.

Extent	N/A	Sub. No.	7003174
Size	N/A	Price	£25.00 (£30.00 inc. VAT)
Format	Online Subscription	Frequency	Annual
Availability	Available to order