Passing your ITILŪ Foundation Exam PDF - 2011 Edition

Study Aid from the Official Publisher of ITIL

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £22.00 (£26.40 inc. VAT)

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Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam.

This PDF presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself.

Key features:

• Topics are presented in a logical easy-to-absorb structure

• A fictional case study helps to bring service management to life

• Mind maps summarise content at the end of chapters and are excellent revision aids

• Answers to all questions are thoroughly explained to aid understanding

• Instant access to the publications

• 73 completely unique questions, which you will not find anywhere else!

Also available in ePub eBook format from all major eSellers. A full list of Best Management Practice eSellers is available on our help pages.

Extent	212 pages	ISBN	9780113313563
Size	11.2Mb	Price	£22.00 (£26.40 inc. VAT)
Format	Downloadable PDF	Published	04 Apr 2012
Availability	Available Immediately