Public Services Ombudsmen
- Law Commission
- TSO (The Stationery Office)
'Public Services Ombudsmen (HC 1136)' deals with the five public service ombudsmen operating in England and Wales:
(i) The Parliamentary Commissioner.
(ii) The Local Government Ombudsman.
(iii) The Health Service Ombudsman.
(iv) The Public Services Ombudsman for Wales.
(v) The Housing Ombudsman.
The public services ombudsmen provide a vital redress mechanism for aggrieved citizens; they are free for complainants, confidential and swift.
The overarching aim of this report is to recommend modernisation of the statutes for these ombudsmen:
clarifying them where required;
reforming them where the Commission thinks this would facilitate the work of the ombudsmen; and
increasing transparency and accountability where necessary.
The Commission could not consider fundamental institutional design, and did not look at the creation of new ombudsmen or the amalgamation of the existing ombudsmen. The subject matter of the ombudsmen's work or the definition of "maladministration" was also not considered.
The report is divided in to five parts including:
the recommendation to commission a general review of the role of the public services ombudsmen and their relationship with other institutions for administrative justice, such as judicial review or tribunals;
access to the ombudsmen;
the ombudsmen process;
resolution, report & sharing experience; and
independence & accountability.
|Format||Paperback||Published||13 Jul 2011|
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